Return & Refund Policy

Updated at 2025-07-22

At Zennova.in, operated by ONESTEPLINK (OPC) PRIVATE LIMITED, we are committed to delivering a seamless and reliable top-up experience for all our users. Our return and refund policy outlines the conditions under which refunds may be provided for failed transactions.

Refund Eligibility

We offer refunds in the following situations:

• The purchased top-up or digital currency was not delivered due to a technical error.
• The user did not receive the in-game credits (e.g., Diamonds, UC, Coins) after a successful transaction.
• Service was not provided as described at the time of purchase.

Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• The user entered incorrect player ID, user ID, or game account details.
• The user changed their mind after a successful top-up delivery.
• The game developer or platform delayed or rejected the transaction.

Refund Process

If your transaction qualifies for a refund, please contact our support team within 48 hours of the transaction with the following details:

• Order ID / Transaction ID
• Registered email or phone number
• Screenshot or proof of failed delivery

Once verified, the refund will be processed to your original payment method within 3-5 business days.

Contact Us

For any refund-related queries or support, please reach out to us at:

• Email: support@zeonnova.in
• WhatsApp: 7086303816

Please note that by using our platform, you agree to the terms outlined in this Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.